|Country||Min. spend amount
to enjoy free shipping
|Australia||$50 AUD||$10 AUD|
|Canada||$65 CAD||$15 CAD|
|Hong Kong||-||$40 HKD|
|Indonesia||$50 SGD||$10 SGD|
|Malaysia||$30 SGD||$5 SGD|
|Middle East/UAE/Saudi Arabia||-||$14 USD|
|Singapore||$30 SGD||$5 SGD|
|Australia||5 - 7 business days|
|Canada||5 - 7 business days|
|Hong Kong||3 - 5 business days|
|India||5 - 7 business days|
|Indonesia||4 - 6 business days|
|Malaysia||3 - 5 business days|
|Middle East/UAE/Saudi Arabia||4 - 6 business days|
2 - 4 business days
5 - 7 business days
*Based on business days only. Public holidays and weekends excluded. Border custom screening times will also vary.
Important shipping note:
Our couriers do not ship to any self-collection lockers/stations, POP-stations, PO or FPO box address. Please provide a valid residential or commercial address as it is mandatory to ensure your package has been signed for.
1. When will my order be shipped?
After you have placed an order, you will receive a confirmation email. Your order will then be processed and packed by our third-party fulfilment center where they will be responsible for your order. Once your package has been fulfilled it will be handed over to our courier partners. This process can take between 1-2 days (excluding public holidays and weekends).
However, we may experience a high volume of orders and this may delay order processing and packing.
We hope for your patience and understanding during this period. Worry not! Once your order has been shipped, you will receive an email to let you know.
2. My country is not on the shipping list. Can I still place an order?
Unfortunately, we are still working on this together with our courier providers. This may take some time but we will be sure to inform you if we are able to ship to your country or not.
3. Why am I charged custom fees/duties?
These fees are charged accordingly by your country of residence. Zahara is not responsible for any fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
4. Is the exchange rate fixed?
No. Our prices are adjusted automatically to reflect the most current exchange rates. Hence, it will fluctuate.
5. I didn’t receive a tracking number.
As we liaise with a third party warehouse, depending on the location of your delivery, they will have different protocols in place and sometimes may not be able to provide you with a tracking number. Should you like to place an inquiry on your package location, feel free to get in touch with our customer service team: email@example.com and we will try our best to provide the information you need.
6. My package is stuck.
This may not always be the case. If you have received a tracking number and your package has been sitting in a particular location, it could mean that the tracking number has yet to be updated with the latest locations. However, if your package has not arrived within 14 working days (excluding weekends and public holidays), do reach out to our customer service team and they will assist you accordingly.
7. I entered the wrong address. Can I change this?
This would be very difficult to change. Hence, we recommend you file a request to cancel your order and place a new one. Please do so immediately as once your package has been shipped, there is no way to cancel your order then and you will be charged for the order.
8. I want to schedule my own delivery time.
This is possible. Please be sure to include a valid mobile (not landline) number for our courier to use when they assign a delivery person to contact you. Once a delivery person gets in touch with you, please inform them of a delivery time at your convenience as well as any other specific instructions. Please be advised that our third party courier teams do not operate during Sundays.
9. I missed my delivery time. How do I reschedule?
Please directly contact our third-party courier teams. They should be responsible with scheduling and rescheduling your package delivery. Simply provide our couriers your order number details, name and address. They should be able to advise you on when would be the soonest so schedule a delivery time.
For Singapore orders: https://www.lwe.asia/contact
Contact number: +65 6817 5507
Please contact this number for any rescheduling or delivery time or specific delivery instructions.
For ALL International orders (Please submit a support form request here): https://www.aramex.com/support/submit-support-request
10. I would like to return an item.
We do not accept returns at the moment. However, if you have received a broken or defective polish we can guarantee that it would have occurred during the shipment process. If so, please reach out to our friendly customer support where we may be able to provide assistance on a case-by-case basis. Do note that replacements can be processed only if the polish is broken or damaged beyond use. If your polish remains in good working condition or remains functional we will provide other means of compensation.
Do you have more questions?
Drop us an email at firstname.lastname@example.org. Please note that our team will be available only from Monday - Fridays during business hours