Free Shipping on orders over $30

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Shipping & Returns

FREQUENTLY ASKED SHIPPING QUESTIONS:

  • When will my order be shipped?
    • Once your order has been packed and processed by our third-party fulfilment centre, they will be responsible for your package. You will be provided with a tracking number. You can expect your order to posted within 2-3 working days (weekends excluded). However, on some occasions, we may experience a high volume of orders. This may delay order processing and packing.
    • We hope for your patience and understanding during this period.Worry not, once your order has been shipped, you will receive an email to let you know.
  • Can you combine orders?
    • Itmay be possible. However, do note that our third-party warehouse works very hard to push out as many orders as possible. We will not be able to change this once your order has been processed and packed.
  • My country is not on the shipping list. Can I still place an order?
    • Before you place an order, do reach out to our customer service team:[email protected]. We would be able to advise you on how we can possibly deliver to you. Bare in mind, sometimes this may not be possible but we do hope to bring Zahara to you wherever you are in the world!
  • I didn’t receive a tracking number.
    • As we liaise with a third party warehouse, depending on the location of your delivery, they will have different protocols in place and sometimes may not be able to provide you with a tracking number. Should you like to place an inquiry on your package location, feel free to get in touch with our customer service team:[email protected] and we will try our best to provide the information you need.
  • My package is stuck.
    • This may not always be the case. If you have received a tracking number and your package has been sitting in a particular location, it could mean that the tracking number has yet to be updated with the latest locations. However, if your package has not arrived within 7 working days (excluding weekends), do reach out to our customer service team and they will assist you accordingly.
  • I entered the wrong address. Can I change this?
    • Itmaybe possible. Depending if your order has already been processed or not. We will try our best to accommodate your changes.
  • Do you offer express delivery?
    • At the moment, we do not offer express delivery. However, if you are based in Singapore, you may expect next day or 2-day deliveries. For international orders, you may refer to the table below.
  • Do you ship to my country?
    • For our shipping, we currently engage a third party fulfilment company. You can find the list of countries we ship to here:

Shipping Rates for Website 2018


Country

Spending Amount To Get Free Shipping

Current Shipping Rates

Singapore

S$30

Flat rate S$5

Malaysia

S$30

Flat rate S$5

Indonesia

S$100


*to work on decreasing spending for free shipping

$10.78 / 0.5kg


*The rates for shipping to Indonesia is shown in Fig 1. (based on Aramex’s Agreement)

India

*to work on it

S$18.00 / 0.5kg


*based on Aramex’s rates shown in Fig 2.

Saudi Arabia/ UAE

*to work on it

S$20.50 / 0.5kg


*based on Aramex’s rates in Fig 1.

Pakistan

*to work on it

S$28.70 Per Kg


*based on Aramex’s rates shown in Fig 2.

Sri Lanka

*to work on it

S$28.70 Per Kg


*based on Aramex’s rates shown in Fig 2.

United Kingdom

*to work on it

S$33.25 Per Kg


*based on Aramex’s rates in

Fig 1.

Fig 1: Rates for Saudi Arabia, UAE, Indonesia, USA and United Kingdom


Fig 2: Shipping Rates for India under Zone C, Pakistan & Sri Lanka under Zone D.

Got any more questions?

For full pricing details, reach out to our friendly customer service team:[email protected]. We will be available from Monday - Friday, 9 am - 6 pm (+8 GMT/Singapore, Kuala Lumpur) to assist any queries you have regarding your order or shipping.

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