Free Shipping on orders over $30

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Shipping & Returns

FREQUENTLY ASKED SHIPPING QUESTIONS:

  • When will my order be shipped?
    • Once your order has been packed and processed by our third-party fulfilment centre, they will be responsible for your package. You will be provided with a tracking number. You can expect your order to posted within 2-3 working days (weekends excluded). However, on some occasions, we may experience a high volume of orders. This may delay order processing and packing.
    • We hope for your patience and understanding during this period.Worry not, once your order has been shipped, you will receive an email to let you know.
  • Can you combine orders?
    • Itmay be possible. However, do note that our third-party warehouse works very hard to push out as many orders as possible. We will not be able to change this once your order has been processed and packed.
  • My country is not on the shipping list. Can I still place an order?
    • Before you place an order, do reach out to our customer service team:[email protected]. We would be able to advise you on how we can possibly deliver to you. Bare in mind, sometimes this may not be possible but we do hope to bring Zahara to you wherever you are in the world!
  • Why am I charged custom fees/duties?
    • These fees are charged accordingly by your country of residence. Zahara is not responsible for any fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
  • Is the exchange rate fixed? 
    • It will be charged according to the day and time of your transaction. We do not have control over the fluctuation, as this will depend on the exchange rate in real time. 
  • I didn’t receive a tracking number.
    • As we liaise with a third party warehouse, depending on the location of your delivery, they will have different protocols in place and sometimes may not be able to provide you with a tracking number. Should you like to place an inquiry on your package location, feel free to get in touch with our customer service team:[email protected] and we will try our best to provide the information you need.
  • My package is stuck.
    • This may not always be the case. If you have received a tracking number and your package has been sitting in a particular location, it could mean that the tracking number has yet to be updated with the latest locations. However, if your package has not arrived within 7 working days (excluding weekends), do reach out to our customer service team and they will assist you accordingly.
  • I entered the wrong address. Can I change this?
    • Itmaybe possible. Depending if your order has already been processed or not. We will try our best to accommodate your changes.
  • Do you offer express delivery?
    • At the moment, we do not offer express delivery. However, if you are based in Singapore, you may expect next day or 2-day deliveries. For international orders, you may refer to the table below.
  • Do you ship to my country?
    • For our shipping, we currently engage a third party fulfilment company. Do note that for certain destinations, you may be charged handling fees and taxes as your order passes through customs. Any charges on a parcel are the customer’s responsibility.  You can find the list of countries we ship to here:

 

Shipping Rates - Last Updated 2018

Country

Spending Amount To Get Free Shipping

Current Shipping Rates

Singapore

S$30

Flat rate S$5

Malaysia

S$30

Flat rate S$5

Indonesia/Brunei

S$50

S$8

India

*We are working on it

$15

Saudi Arabia/ UAE/ Middle East

*We are working on it

S$20

United Kingdom

*We are working on it

S$20

Australia

S$90

S$10

New Zealand

S$90

S$15

North America: Canada/USA

S$90

S$20

 

Got any more questions?

For full pricing details, reach out to our friendly customer service team:[email protected]. We will be available from Monday - Friday, 9 am - 6 pm (+8 GMT/Singapore, Kuala Lumpur) to assist any queries you have regarding your order or shipping.

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